I am pleased to share my honest feedback about your product and services based on a couple of years of association with your Organization. We are generally using fire extinguishers supplied by you and please find my opinion below -
1) Quality of Fire Extinguishers - Product specification and rating is comparable with the leading brands available in the market. The default warranty offered on the products is one of the best in the market, which reflects the manufacturer's confidence on its product.
2) Pricing - Very carefully decided pricing for the quality offered.
3) Transparency - The marketing representative in contact with me was always very open regarding any technical and statutory queries. Supporting certifications & documentations was shared for ready reference.
4) Services - Estimation and timely supply of product is appreciable. As far as installation is concerned, it needs improvement in interior areas. Due to unavailability of service partners in rural areas, the overall product cost shoots up. I feel, there is a scope of improvement here to remain competitive.
5) Aesthetics of Fire Extinguishers - The design or look of the fire extinguishers is usual. However, management may think to work on the design part to make it attractive and acceptable at any part of the wall. This is my personal recommendation.
6) Professionalism - The team interacts professionally. The estimates are very detailed. The requirement is verified closely before estimation. This helps during the supply and installation stage.
This feedback is being shared based on your request. Hope, it will be helpful to recognize your strength and field of improvement.
Star Health & Allied Insurance Pvt. Ltd.